Dispute Resolution Process

Last updated: March 17, 2026

Step 1: Contact Support

Most issues can be resolved directly. Contact info@indigoereadpark.euwith your order details, the title or membership involved, and the resolution you are seeking.

Step 2: Formal Complaint

If support cannot resolve the issue, you may send a written complaint to Indigo Park E-read Platform Ltd at 1a Kempsford Road, SE11 4NU, London, United Kingdom. We will acknowledge the complaint and provide a formal response.

How Access Works

Disputes are reviewed against the actual portal-access model described on the site: every plan unlocks the full library while active, with no separate per-title charges.

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