Last updated: May 12, 2025
At INDIGO PARK E-READ PLATFORM LTD, we are committed to providing excellent service and resolving any issues that may arise efficiently and amicably. We believe that most disputes can be resolved quickly by contacting our support team.
If you have a problem with a purchase, a charge, or our service, your first step should always be to contact us directly. We are here to help.
We aim to respond to all inquiries within 24 hours and resolve most issues within 1-3 business days.
If your issue is not resolved to your satisfaction by our support team, you may submit a formal complaint in writing to our registered address:
INDIGO PARK E-READ PLATFORM LTD
1a Kempsford Road, SE11 4NU
London, United Kingdom
Please include your order details, a description of the issue, and your desired resolution. We will acknowledge receipt of your complaint within 5 business days and provide a formal response within 14 days.
If you are a consumer residing in the European Union or United Kingdom and we are unable to resolve a dispute with you directly, you have the right to use the European Commission's Online Dispute Resolution (ODR) platform. The ODR platform is a web-based portal designed to help consumers and traders resolve disputes about online purchases without going to court.
You can access the ODR platform here: https://ec.europa.eu/consumers/odr
Our email address for ODR matters is: info@indigoereadpark.eu